Frequently Asked Questions
Everything you need to know about our illustrated home goods.
How are your illustrations produced?
All 'Illustrated by Weezy' products are designed in-house. We use high-quality archival inks and premium materials to ensure that every print and home accessory maintains its vibrant color and detail for years to come.
What is your shipping policy for fragile items?
We take extra care in packaging our ceramics and framed prints. All items are wrapped in protective, eco-friendly cushioning and shipped via tracked services to ensure they arrive at your home in perfect condition.
Do you offer custom or personalized illustrations?
Yes, we occasionally open commissions for custom home portraits and personalized stationery. Please check our 'Custom' collection page for current availability and lead times.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of delivery. Please note that custom or personalized products are non-refundable unless they arrive damaged.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery's progress.
Are your packaging materials sustainable?
We are committed to the environment. Most of our packaging is recyclable or compostable, including our print sleeves and cardboard mailers, minimizing our footprint while protecting your art.